NSIA recognises the special needs of international students, for many of whom, it would be their first away from home experience. As a student of NSIA you can be assured that you will find people who will understand and sympathetic towards your needs. NSIA has an excellent range of student support networks to help you achieve the most from your Diploma and language studies. The friendly staff members of NSIA’s Student Support Services are here to assist you with any questions you may have including:
- Information about the campus and enrolment processes
- Airport pick-up services
- Orientation Programmes
- Student visa / permit applications
- Travel and Medical Insurance
- Social events
NSIA has robust guidance and support systems in place to ensure that students are supported to achieve their expected programme outcomes.
- Student support is available on issues involving cultural adaptation; learning and communication difficulties; educational guidance; internal and external appeal/grievance procedures. Student service officer will provide advice on welfare facilities, including personal health services, metal health services, drug education and counselling and problem gambling, provide advice on accessing information on sexuality education, health promotion, and sexual and reproductive health services.
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Learning support is available to NSIA diploma students by prior appointment. This can be one-to-one or small group basis (the student must make appointment with the facilitator one week in advance via email). The learning support staff provides support where available in issues involving effective learning, essay writing, research, communication and academic
writing skills.
One-to-one or small group appointments (appointment to be made one week in advance)
Students can have one-to-one tuition or small group tuition with a Learning Support facilitator to discuss their assignments or learning. These appointments are free to NSIA students.
Workshops (4 sessions per year)
Student Learning Support runs regular workshops on various topics throughout the year (Academic writing skills, academic learning skills). These workshops are small and informal. They give students the opportunity to meet each other and discuss their study concerns.
- Administration Support is available to you regarding enrolment details, student records, academic progress, studying schedule arrangement.
- Accommodation arrangement is available to international students on request. Student must fill the Accommodation Application Form if you are willing to live with a home stay family. NSIA will try the best to find a home stay family for you in 10 working days according to your requirement stated in the application. All home stay families in NSIA home stay programme are carefully selected. Students staying in a home stay are required to exhibit appropriate behaviour. Please check with the accommodation arrangement officer for Home stay information for students.
• Careful selection of the home stay family to meet the student’s preferences.
• Contact Home stay Caregivers
• Arrange pick-up as requested and $100 will be charged for each airport pick-up.
• Help the student and the Home stay Caregivers to reach a Home stay agreement.
• The home stay arrangement fee is non-refundable.
For students under the age of 18, NSIA will also:
• Manage the student’s Home stay fees as requested.
• Regularly monitor the satisfaction of the Home stay placement
• Approve student holiday and travel arrangements within New Zealand
- The Career Service is available to current students and recent graduates (conditions apply). This service provides advice and assistance regarding course-related job hunting, CV editing and employment. Job information is displayed on the Job Search Board and is updated everyday. Workshops on job seeking are conducted regularly.
- Student counselling is available to you regarding physical, mental, moral or emotional protection, protection from risk of harming other learners and the public, one-on-one counselling (on appointment basis), advocacy (ensuring students are made aware of their rights and NSIA’s obligations, and information on local network or community assistance), information and advice on relevant New Zealand Laws, information and advice on addressing harassment and discrimination.
- Online student visa application service is available to you for lodging the student visa application to Immigration New Zealand online. NSIA serves as a student online partner of Immigration New Zealand. In general, the online visa application process will be faster than the manual application. The application fee is $150.
- Student loan and allowance: New Zealand citizens and eligible permanent residents are able to apply for student loans and allowances to study at NSIA. Assistance with applications to StudyLink is available.
Harassment Complaints
In New Zealand harassment is unlawful under the Human Rights Act 1993. There are different categories of harassment and includes behaviours such as discrimination based on gender or ethnicity, sexual harassment, bullying, and physical threats among others.
To complain about someone who has been harassing you is a brave and positive step. We advise you to talk with one of our Student Service Officers, who will assure you of confidentiality and lend a sympathetic ear. He or she will also discuss with you about how the harassment is affecting your life and provide you with some suggestions on how to resolve the situation. For instance, this may include a role-play activity that could help you plan how you might approach the person and request that the behaviour be stopped.
If a resolution is not achieved our officers will assist you in seeking help from a suitable external agency such as the Human Rights Commission, the Citizens Advice Bureau, a Community Law Centre or for severe cases, the Police.
Disability Services
NSIA is committed to providing education that is accessible to students with disabilities. Please contact a Student Service Officer now so that we can arrange the support you need before the start of your study.
Further information, please email: admin@nsia.ac.nz
NZ Immigration Service: www.immigration.govt.nz
Eligibility for Health Services: www.moh.govt.nz
Accident Insurance: www.acc.co.nz
New Zealand Ministry of Education: www.minedu.govt.nz
New Zealand Qualification Authority: www.nzqa.govt.nz
Hospitality Standards Institute: www.hsi.co.nz
Restaurant Association: www.restaurantnz.co.nz
New Zealand Police: www.police.govt.nz
24 hours school emergency contact number: +64 21 900 706